Images not loading on new posts on PopSugar

Incident Report for Vox Media

Resolved

This incident has been resolved. Please reach out to support with any questions!

Posted May 02, 2024 - 16:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results!

Posted May 02, 2024 - 15:31 EDT

Update

We are continuing to work on a fix for this issue!

Posted May 02, 2024 - 15:03 EDT

Update

We are continuing to work on a fix for this issue!

Posted May 02, 2024 - 14:14 EDT

Identified

We believe the issue has been identified and we are working to implement a fix.

Posted May 02, 2024 - 13:12 EDT

Investigating

We are currently investigating an issue where new images added to posts on PopSugar are taking an extended period to load in the CMS and on the site.

Posted May 02, 2024 - 11:30 EDT

This incident affected: Pinnacle (PopSugar Sites, PopSugar Editor).