Update - The CMS should be stable and you may resume publishing over the weekend and investigation will continue next week. Thanks again for your patience.
Feb 23, 2024 - 17:21 EST
Update - We are still investigating the root cause of the issue and we're asking that while access to the CMS is restored that you do not attempt to publish anything during that time as it could compromise progress made. Thank you for your continued patience throughout this downtime.
Feb 23, 2024 - 16:02 EST
Update - Pinnacle CMS is currently inaccessible and scheduled posts will not be published.
The team is continuing to investigate the issue and updates will be shared here as we learn more.

Please share https://status.voxmedia.com/ with colleagues in any mutual channels so they aware and able to check for updated information as the team works on a solution.

Feb 22, 2024 - 21:51 EST
Investigating - There is currently an issue with Pinnacle the team is investigating where you might see a Drupal update message upon logging in as well as issues with saving content correctly. Keeping a draft offline is advised to reduce loss of work while this is being looked into.
Feb 22, 2024 - 15:36 EST

About This Site

Get the latest updates about our platform status.

Coral Operational
90 days ago
100.0 % uptime
Today
Americas Production Coral instances (versions 8.0+) ? Operational
90 days ago
100.0 % uptime
Today
EU Production Coral instances (versions 8.0+) ? Operational
90 days ago
100.0 % uptime
Today
Australia Production Coral instances (versions 8.0+) ? Operational
90 days ago
100.0 % uptime
Today
Chorus Operational
Chorus sites Operational
Chorus story editor Operational
Chorus video Operational
Chorus API Operational
Clay Operational
Clay Sites ? Operational
Clay Editor Operational
Agora ? Operational
Pyxis ? Operational
Clay Subscriptions Operational
Pinnacle Degraded Performance
Pinnacle Sites ? Operational
Pinnacle Editor Degraded Performance
PopSugar Sites ? Operational
PopSugar Editor Operational
PopSugar Voices Operational
Platform Integrations Operational
Platform integrations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

Unresolved incident: Pinnacle Editor Issues.

Feb 22, 2024
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 EST
Scheduled - Pinnacle's image management service will be getting an update Monday February 12th from 8:00 - 8:30 pm EST. This should not impact images already in Pinnacle but will impact photos uploaded to Pinnacle during this time. Please do not upload any new photos to Pinnacle/P3 from 8:00 - 8:30 pm EST on Monday February 12th.
Feb 9, 12:12 EST
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.